Q: I've subscribed to the technical newsletter, why don't I get it?

A: If you've subscribed to the Dundas Technical Newsletter and aren't getting it in your email every month (usually near the end of the month), there are a couple of possibilities:

• Your email address had a typo in it when you subscribed.

  If that was the case, the email address will be unsubscribed when mail to it is returned undelivered. You will have to subscribe again.

• Your email account doesn't have enough free storage to receive the newsletter.

  If your email account is full, the newsletter will be rejected by your email server. When this happens, your email address is removed from the newsletter database. To resubscribe, clean out your email account and resubscribe.

• Your spam protection considers the newsletter to be commercial bulk email.

  Be sure to whitelist technical.newsletter@dundas.com; only the technical newsletter will be sent from this address.

• Your spam protection requires some sort of response (send email back to prove you're human, or click a link and enter a captch) to "validate" the newsletter email address.

  Be sure to whitelist technical.newsletter@dundas.com right after you sign up for the newsletter. We can't ensure that all of these response mechanisms will be followed in a timely manner.

AOL Users - add technical.newsletter@dundas.com to your address book.

Hotmail/MSN Users - add technical.newsletter@dundas.com to your safe list, under options in your Hotmail/MSN account.

Outlook Users - add technical.newsletter@dundas.com to your Safe Senders list.

Yahoo! Users - Add a mail filter to redirect messages from technical.newsletter@dundas.com to your inbox.